Consumer Terms of Sale

BACKGROUND:

These Terms of Sale, together with any, and all other documents referred to herein, set out the terms under which Goods are sold by Us to consumers through this website, https://welcometobob.com (“Our Site”). Please read these Terms of Sale carefully and ensure that you understand them before ordering any Goods from Our Site. You will be required to read and accept these Terms of Sale when ordering Goods. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods through Our Site. These Terms of Sale, as well as any, and all Contracts are in the English language only.

1. Definitions and Interpretation

1. In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

“Contract”

means a contract for the purchase and sale of Goods, as explained in Clause 8;

“Goods”

means the goods sold by Us through Our Site which include the Bob Applicator, the Bob Shower Mount and Our 3 pack of Bob Soap Bars;

“Goodwill Guarantee”

means the goodwill guarantee offered by Us, which exists to enhance the legal rights of Our customers to change their mind and return Goods to Us;

“Order”

means your order for Goods;

“Order Confirmation”

means our acceptance and confirmation of your Order;

“Order Number”

means the reference number for your Order; and

“We/Us/Our”

means Welcome to Bob Ltd, a limited company registered in England under number 14932961, whose registered address is 177 Abbeville Road, London SW4 9BH, United Kingdom.

2. Information About Us

1. Our Site, https://welcometobob.com, is owned and operated by Us.
2. Our VAT number is 445645575.

3. Access to and Use of Our Site

1. Access to Our Site is free of charge.
2. It is your responsibility to make any, and all arrangements necessary, in order to access Our Site.
3. Access to Our Site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
4. Use of Our Site is subject to our Website Terms of Use found in our website footer. Please ensure that you have read them carefully and that you understand them.

4. Age Restrictions

Consumers may only purchase Goods through Our Site if they are at least 18 years of age.

5. Business Customers

These Terms of Sale do not apply to customers purchasing Goods, in the course, of a business. If you are a business customer, please consult our Business Terms of Sale found lower on this page.

6. International Customers

6.1 Please note that We are a United Kingdom business, but that We do sell our Goods into Europe, the United States, and other overseas countries. The Goods that we offer to sell on Our website can be purchased by customers from outside of the United Kingdom, on request, and as determined by Us at our sole discretion.

6.2 Our Goods are manufactured in accordance with UK legal and regulatory standards and requirements (and aligned to EU standards and regulations) in relation to the types of goods that we sell as specified in Clause 7.12 below. Acceptance of Orders from overseas customers is subject to (i) acceptance of these Terms of Sale (ii) acceptance of the fact that Our Goods are manufactured to standards that are applicable in the UK and not necessarily in accordance with standards or regulations that may apply in other countries, in relation to the types of goods that we sell and (iii) acceptance of our stated quotes for packing, postage and delivery to the country in question.

 7. Goods, Pricing and Availability

1. We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods.  Please note, however, the following:

Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions; and

Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary.

1. Please note that We accept responsibility for mistakes due to negligence on Our part in relation to the description of Goods that we sell.  Please refer to Clause 11 if you receive incorrect Goods (i.e. Goods that are not as described).
2. Where appropriate, you may be required to select the required number, of the Goods that you are purchasing.
3. Minor changes may, from time to time, be made to certain Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address, particular technical or security issues. Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods.
4. In some cases, as described in the relevant product descriptions, We may also make more significant changes to certain Goods or to the price of those Goods. If We do so, We will inform you in advance of such changes becoming effective.  If you are not happy with the changes, you may end the Contract as described below in sub-Clause 13.1.
5. We may from time to time withdraw certain products from sale. If any Goods purchased by you (whether as a one-off purchase or by subscription) are likely to be affected by such withdrawal, We will inform you in writing in advance.  You will be refunded in full for any Goods paid for that you will not receive due to their withdrawal.  Refunds will be made within 30 calendar days of the date we notify you of the withdrawal, using the same payment method that you used when ordering the Goods.
6. We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.  All pricing information is reviewed and updated on a regular basis. Changes in price will not affect any order that you have already placed (please note sub-Clause 7.10 regarding VAT, however).
7. All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your Order, we will simply charge you the lower amount and continue processing your Order. If the correct price is higher, We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If We do not receive a response from you within 7 days, We will treat your Order as cancelled and notify you of this in writing.
8. In the event, that the price of Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.
9. All prices on Our Site include VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
10. Delivery options and related charges will be presented to you as part of the order process.
11. Our Goods are manufactured following UK and EU legal and regulatory requirements and standards.

8. Orders – How Contracts Are Formed

1. Our Site will guide you through the ordering process. Clause 8.8 sets out the Order options which all consumers will be able to consider as set out on Our website. Before submitting your Order, you will be given the opportunity to review your Order and amend it.  Please ensure that you have checked your Order carefully before submitting it.
2. If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.
3. No part of Our Site constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that we have accepted it. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.
4. Order Confirmations shall contain the following information:

Your Order Number;

Confirmation of the Goods ordered including full details of the main characteristics of those Goods;

Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;

Estimated delivery date(s) and time(s); and

If your Order is for the regular delivery of Goods by subscription, details of your subscription, including its duration.

1. We will also include a paper copy of the Order Confirmation with your Goods.
2. In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 30 days.
3. Any refunds due under this Clause 8 will be made using the same payment method that you used when ordering the Goods.
4. The Order options for all consumers wishing to purchase our Goods are set out in Our website and include the following options:

8.8.1 A One-Off Purchase which would include, the Bob Applicator, the Bob Shower Mount and our 3 Pack of Bob Soap Bars.

8.8.2 A Subscription Purchase which would include, the Bob Applicator, the Bob Shower Mount and our 3 Pack of Bob Soap Bars.

All prices for the Order options listed above appear on Our website and the total price for any Order will be confirmed as part of the ordering process prior to your commitment to purchase and payment of the same.

9. Payment

1. Payment for Goods and related delivery charges must always be made in advance. Your chosen payment method will not be charged until We dispatch your Goods. If you have chosen to receive Goods as part of an ongoing subscription, you will be billed in advance before each delivery of Goods as per your chosen subscription.

9.2 We accept several methods of payment on Our Site using Shopify as our host site. You can see these once you checkout.

1. If any payment due to Us is not made on time, We may charge you interest on the overdue sum at the rate of 4% above the base lending rate of Barclays Bank. Interest will accrue, on a daily basis, from the due date until the actual date of payment of the overdue sum, whether before or after judgment. Any interest due must be paid at the same time as the overdue sum.

9.4 If you do not make any payment due to Us within 7 days of Us reminding you that it is due, We may suspend delivery of the Goods as under sub-Clause 10.8. If you still have not made payment within a further 7 days of Our reminder, We may cancel the Contract. Outstanding sums (including interest) will remain due and payable and will not be affected by cancellation.

9.5 If you believe that We have charged you an incorrect amount, please contact Us as soon as reasonably possible to let us know. You will not be charged interest under sub-Clause 9.3 on any sums disputed in good faith under this sub-Clause 9.5.

10. Delivery, Risk and Ownership

All Goods purchased through Our Site (other than pre-orders, which you have committed to as part of our pre-production and distribution arrangements, details of which are explained in full on Our Site) will normally be delivered as follows:

1. For one-off purchases, Goods will normally be delivered within 30 calendar days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control, for which see Clause 14);
2. For the ongoing supply of Goods by subscription, Goods will normally be delivered on the dates specified in your Order Confirmation and We will continue delivering the Goods until your subscription expires, or until it is ended either by you or Us.

If for any reason we are unable to deliver the Goods to your chosen delivery address, we will leave a note informing you that the Goods have been returned to our premises with instructions for arranging re-delivery. If you do not collect the Goods or arrange for re-delivery, we will contact you to ask for further instructions. We may charge you for storage costs and for re-delivery. If we cannot contact you despite our reasonable efforts, or we cannot arrange re-delivery or collection, we may end the Contract and issue you with a refund but may deduct a reasonable sum in compensation for any net costs incurred by us as a result.

In the unlikely event that We fail to deliver the Goods on time, as described in sub-Clause 10.1, if any of the following apply you may treat the Contract as being at an end immediately:

1. We have refused to deliver your Goods; or
2. In light of all relevant circumstances, delivery within that time period was essential.

If you do not wish to cancel under sub-Clause 10.3 or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date for the Goods in question. If We fail to meet the new deadline, you may then treat the Contract as being at an end.

You may cancel some, or all of the Goods under sub-Clauses 10.3 or 10.4 provided that separating the Goods is possible and would not significantly reduce their value. Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you within 30 days. Please note that if any cancelled Goods are delivered to you, you must return them to Us or arrange with Us for their collection. In either case, We will bear the cost of returning the cancelled Goods.

In some limited circumstances We may need to suspend the delivery of Goods to you for one or more of the following reasons:

To fix technical problems with the Goods or to make necessary minor technical changes;

To update the Goods to comply with relevant changes in the law or other regulatory requirements;

To make more significant changes to the Goods, as described above in sub-Clause 7.5.

1. If We need to suspend delivery of the Goods for any of the reasons set out in sub-Clause 10.6, We will inform you in advance of the suspension and explain why it is necessary (unless We need to suspend delivery for urgent or emergency reasons such as a dangerous problem with the Goods, in which case We will inform you as soon as reasonably possible after suspension).  No payment will be taken from you while delivery is suspended (unless the period of suspension is less than 14 days).  If suspension lasts (or We tell you that it is going to last) for more than 14 days, you may end the Contract as described below in sub-Clause 13.2.
2. We may suspend delivery of the Goods if We do not receive payment on time for those Goods from you. We will inform you of the non-payment on the due date, however if you do not make payment within 48 hours of Our notice, We may suspend delivery of the Goods until We have received all outstanding sums due from you. If We do suspend delivery of the Goods, We will inform you of the suspension. You will not be charged for any Goods while delivery is suspended.  If you have contacted Us to dispute any charges in good faith (see sub-Clause 9.5) We will not suspend delivery of the Goods.
3. Delivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the address you have provided.
4. Ownership of the Goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges) for those Goods.
5. Any refunds due under this Clause 10 will be made using the same payment method that you used when ordering the Goods.

11. Faulty, Damaged or Incorrect Goods

1. By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact Us at info@welcometobob.com as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement. Your available remedies will be as follows:

Beginning on the day that you receive the Goods (and ownership of them) you have a 30 calendar’ day right to reject the Goods and to receive a full refund if they do not conform as stated above.

If you do not wish to reject the Goods, or if the 30 calendar’ day rejection period has expired, you may request a replacement. We will bear any associated costs and will carry out the replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a replacement is impossible or otherwise disproportionate, We may instead offer you a full refund.  If you request a replacement during the 30 calendar’ day rejection period, that period will be suspended while We carry out the replacement and will resume on the day that you receive the replacement Goods. If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.

If, after a replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may ask Us to attempt the replacement again (you do not have to give Us multiple opportunities to do so if you do not want to), or you have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.

If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.

1. Please note that you will not be eligible to claim under this Clause 11 if We informed you of the fault(s), damage or other problems with the Goods before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. If you are a consumer, you have a legal right to a 14 calendar’ day cooling-off period, which is further supplemented by Our Goodwill Guarantee, bringing it to a total of 30 calendar days, within which you can cancel and return Goods for this reason.  Please refer to Clause 12 for more details.
2. To return Goods to Us for any reason under this Clause 11, please contact Us at info@welcometobob.com to arrange for a collection and return.  We will be fully responsible for the costs of returning Goods under this Clause 11 and will reimburse you where appropriate.
3. Refunds (whether full or partial, including reductions in price) under this Clause 11 will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.
4. Any and all refunds, issued under this Clause 11 will include all delivery costs for the affected Goods.
5. Refunds under this Clause 11 will be made using the same payment method that you used when ordering the Goods.
6. If you are a UK consumer, for further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

12. Cancelling and Returning Goods if You Change Your Mind

1. If you are a consumer, you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason.  This period begins once your Order is complete and We have sent you your Order Confirmation, i.e. when the Contract between you and Us is formed. You may also cancel for any reason before We send the Order Confirmation. 
2. In addition, We offer a further Goodwill Guarantee which extends the legal cooling-off period within which you may change your mind, cancel, and return the Goods as detailed below.

If the Goods are being delivered to you in a single instalment (whether single or multiple items), the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the Goods. Our Goodwill Guarantee extends this period to a total of 30  calendar’ days.

If the Goods are being delivered in separate instalments on separate days, the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of Goods. Our Goodwill Guarantee extends this period to a total of 30 calendar’ days.

If the Goods are being delivered on a regular basis under a subscription, the cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the first delivery of Goods. Our Goodwill Guarantee extends this period to a total of 30  calendar days.

1. If you wish to exercise your right to cancel under this Clause 12, you must inform Us of your decision within the cooling-off period (as extended by Our Goodwill Guarantee). Cancellation by email or by post is effective from the date on which you send Us your message. Please note that the cooling-off period lasts for whole calendar days. If, for example, you send Us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted. If you would prefer to contact Us directly to cancel, please use the following details:

Email: info@welcometobob.com

providing Us with your name, address, email address, telephone number, and Order Number.

1. We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.
2. Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause 12.
3. You may return Goods to Us in person during Our business hours of 9.00 a.m. to 5.30p.m. (UK time) or you may return them by post or another suitable delivery service of your choice to Our returns address at Bedwell Road, Wrexham ind Estate, Wrekham, LL13 OTS. Please contact Us at info@welcometobob.com to arrange for a collection and return.  Please note that you must bear the costs of returning Goods to Us if cancelling under this Clause 12. We will also charge you the direct cost to Us of collection if you request that We collect the Goods from you.
4. Refunds under this Clause 12 will be issued to you within 14 calendar days of the following:

The day on which We receive the Goods back; or

The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier than the day under sub-Clause 12.9.1); or

If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.

1. If a refund is issued to you under this Clause 12, you will receive a full refund of any delivery charges that we are required to pay by law.

12.9 Refunds under this Clause 12 will be made using the same payment method that you used when ordering the Goods.

13. Your Other Rights to End the Contract

1. You may end the Contract at any time if We have informed you of a forthcoming change to the Goods that you do not agree to, as described in sub-Clause 7.5.
2. If We have suspended delivery of the Goods for more than 30 days, or We have informed you that We are going to suspend delivery for more than [30] days, you may end the Contract, as described in sub-Clause 10.7.
3. If you no longer wish to receive Goods from Us and wish to end your subscription before your subscription period is complete you may do so by contacting Us as described below. Your cancellation will be effective 1 calendar month after the day on which you contact Us.
4. You also have a legal right to end the Contract at any time if We are in breach of it. For UK consumers, for more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
5. You will be refunded in full for any Goods paid for that you have not yet received or will not receive due to your cancellation. Refunds under this Clause 13 will be made within 14 calendar days of the date on which your cancellation becomes effective, using the same payment method that you used when ordering the Goods.
6. If any Goods are to be returned to Us as a result of your cancellation under sub-Clauses 13.1, 13.2, or 13.4, We will be fully responsible for the costs of returning those Goods and will reimburse you where appropriate.
7. If you wish to exercise your right to cancel under this Clause 13, you may do so in any way you wish. If you would prefer to contact Us directly to cancel, please use the following details:
8. Email: info@welcometobob.com

providing Us with your name, address, email address, telephone number, and Order Number.

1. We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however, please note that you are under no obligation to provide any details if you do not wish to.

14. Our Liability to Consumers

1. We will be responsible for any foreseeable loss or damage that you may suffer, as a result of, Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence.  Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
2. We only supply goods for domestic and private use by consumers.  We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale).  We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
3. Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
4. Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For UK consumers, for more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

15.  Events Outside of Our Control (Force Majeure)

1. We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.
2. If any event described under this Clause 15 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
3. We will inform you as soon as is reasonably possible;
4. We will take all reasonable steps to minimise the delay;
5. To the extent that we cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
6. We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
7. If the event outside of Our control continues for more than 30 days We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 45 days of the date on which the Contract is cancelled;
8. If an event outside of Our control occurs and continues for more than 30 days and you wish to cancel the Contract as a result, you may do so in any way you wish. If you would prefer to contact Us directly to cancel, please use the following details:

Email: info@welcometobob.com providing Us with your name, address, email address, telephone number, and Order Number.  Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 30 days of the date on which the Contract is cancelled.

16. Communication and Contact Details

1. If you wish to contact Us with general questions or complaints, you may contact Us by email at info@welcometobob.com.
2. For matters relating the Goods or your Order, please contact Us by telephone, by email, or by post as stated above.
3. For matters relating to cancellations, please contact Us by telephone, by email, or by post as stated above.

17. Complaints and Feedback

1. We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
2. All complaints are handled in accordance with Our complaints handling policy and procedure, which can be contacted via info@welcometobob.com.
3. If you wish to complain about any aspect of your dealings with Us, please contact Us in the following way:
4. By email, addressed to Customer Services Team at info@welcometobob.com.

18. How We Use Your Personal Information (Data Protection)

We will only use your personal information as set out in Our Privacy Policy, available from our website footer and Our Cookie Policy, available from our website footer.

19. Other Important Terms

1. We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
2. You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission. 
3. The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale. 
4. If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
5. No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
6. We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them. If you do opt to cancel, you must return any affected Goods you have already received, and we will arrange for a full refund (including delivery charges) which will be paid within 30 days of your cancellation.

20. Law and Jurisdiction

1. These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of England & Wales.
2. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 20.1 above takes away or reduces your rights as a consumer to rely on those provisions.
3. If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England and Wales.

Terms of Sale - Business Customers

BACKGROUND:

These Terms of Sale set out the terms under which Goods are sold by Us to business customers through this website, https://welcometobob.com (“Our Site”). Please read these Terms of Sale carefully and ensure that you understand them before ordering any Goods from Our Site. You will be required to read and accept these Terms of Sale when ordering Goods. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods through Our Site. These Terms of Sale, as well as any and all Contracts are in the English language only.

1. Definitions and Interpretation

1. In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

“Contract”

means a contract for the purchase and sale of Goods, as explained in Clause 7;

“Goods”

means the goods sold by Us through Our Site;

“Order”

means your order for Goods;

“Order Confirmation”

means Our acceptance and confirmation of your Order;

“Order Number”

means the reference number for your Order; and

“We/Us/Our”

means Welcome to Bob Ltd, a limited company registered in England under number 14932961, whose registered address is 177 Abbeville Road, London SW4 9BH, United Kingdom.

2. Information About Us

1. Our Site, https://welcometobob.com, is owned and operated by Us.
2. Our VAT number is 445646675.

3. Access to and Use of Our Site

1. Access to Our Site is free of charge.
2. It is your responsibility to make any and all arrangements necessary in order to access Our Site.
3. Access to Our Site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
4. Use of Our Site is subject to our Website Terms of Use found in our website footer. Please ensure that you have read them carefully and that you understand them.
5. .

4. Business Customers and Consumers

1. These Terms of Sale apply to business customers only. These Terms of Sale do not apply to individual consumers purchasing Goods for personal use (that is, not in connection with, or for use in, their trade, business, craft, or profession).  If you are a consumer, please consult Our Consumer Terms of Sale found at the top of this page.
2. These Terms of Sale constitute the entire agreement between Us and you with respect to your purchase of Goods from Us. You acknowledge that you have not relied upon any statement, representation, warranty, assurance, or promise made by or on behalf of Us that is not set out in these Terms of Sale and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based upon any statement herein.

5. International Customers

5.1 Please note that We are a United Kingdom business, but that We do sell our Goods into Europe, the United States, and other overseas countries. The Goods that we offer to sell on Our website can be purchased by business customers from outside of the United Kingdom, on request, and as determined by Us at our sole discretion.

5.2 Our Goods are manufactured in accordance with UK legal and regulatory standards and requirements (and aligned to EU standards and regulations) in relation to the types of goods that we sell as specified in Clause 6.12 below. Acceptance of Orders from overseas business customers is subject to (i) acceptance of these Terms of Sale (ii) acceptance of the fact that Our Goods are manufactured to standards that are applicable in the UK and not necessarily in accordance with standards or regulations that may apply in other countries, in relation to the types of goods that we sell and (iii) acceptance of our stated quotes for packing, postage and delivery to the country in question.

6. Goods, Pricing and Availability

1. We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods.  Please note, however, the following:
2. Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in device displays and lighting conditions;
3. Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary.

1. Please note that We accept responsibility for mistakes due to negligence on Our part in relation to the description of Goods that we sell.  Please refer to Clause 10 if you receive incorrect Goods (i.e. Goods that are not as described).
2. Where appropriate, you may be required to select the required number, of the Goods that you are purchasing.
3. We cannot guarantee that Goods will always be available. Stock indications are not provided on Our Site.
4. Minor changes may, from time to time, be made to certain Goods between your Order being placed and Us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues.  Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods.  However, if any change is made that would affect your use of the Goods, suitable information will be provided to you.
5. In some cases, as explained in the description of Goods on Our Site, more significant changes may be made to the Goods.  If any such changes are made and will affect your Order, We will notify you in writing before the changes take effect and you will be given an opportunity to cancel your Order (or the affected part thereof), and We will issue a refund for any Goods paid for but not received.
6. We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online.  We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.  All pricing information is reviewed and updated as required by us and notified to you from time to time.  Changes in price will not affect any order that you have already placed (please note sub-Clause 6.10 regarding VAT, however).
7. All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake.  If the correct price is lower than that shown when you made your Order, We will simply charge you the lower amount and continue processing your Order.  If the correct price is higher, We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it).  We will not proceed with processing your Order in this case until you respond.  If We do not receive a response from you within 7 days, We will treat your Order as cancelled and notify you of this in writing.
8. In the event that the price of Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.
9. Prices on Our Site are shown both exclusive of and inclusive of VAT.  If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
10. Delivery options and related charges will be presented to you as part of the order process.
11. Our Goods are manufactured following UK and EU legal and regulatory requirements and standards.

7. Orders – How Contracts Are Formed

1. Our Site will guide you through the ordering process.  Before submitting your Order you will be given the opportunity to review your Order and amend it.  Please ensure that you have checked your Order carefully before submitting it.
2. If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible.  If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it.  If you do not give Us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end.  If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.
3. No part of Our Site constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that we have accepted it. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.
4. Order Confirmations shall contain the following information:

Your Order Number;

Confirmation of the Goods ordered including full details of the main characteristics of those Goods;

Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges; and

Estimated delivery date(s) and time(s).

1. We will also include a paper copy of the Order Confirmation with your Goods.
2. In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing.  No payment will be taken under normal circumstances.  If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 30 days.
3. Any refunds due under this Clause 7 will be made using the same payment method that you used when ordering the Goods.

8. Payment

1. Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process. Your chosen payment method will not be charged until We dispatch your Goods.
2. Payment must be made in full for your Order, without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).

8.3 We accept several methods of payment on Our Site using Shopify as our host site. You can see these once you checkout.

9. Delivery, Risk and Ownership

All Goods purchased through Our Site will normally be delivered within 30 calendar days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control, for which see Clause 12).

If We are unable to deliver the Goods on the delivery date, the following will apply:

1. If no one is available at your delivery address to receive the Goods, We will leave a delivery note explaining how to rearrange delivery or where to collect the Goods;
2. If you do not collect the Goods or rearrange delivery within 7 days, We will contact you to ask you how you wish to proceed. If We cannot contact you or arrange redelivery or collection, We will treat the Contract as cancelled and recover the Goods. If this happens, you will be refunded the purchase price of the Goods themselves, but not the cost of delivery. We may also bill you for any reasonable additional cost that We incur in recovering the Goods.

In the unlikely event that We fail to deliver the Goods within 30 calendar days of Our Order Confirmation (or as otherwise agreed or specified as under sub-Clause 9.1), if any of the following apply you may treat the Contract as being at an end immediately:

We have refused to deliver your Goods; or

In light of all relevant circumstances, delivery within that time period was essential.

1. If you do not wish to cancel under sub-Clause 9.3 or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date.  If We fail to meet the new deadline, you may then treat the Contract as being at an end.
2. You may cancel all or part of your Order under sub-Clauses 9.3 or 9.4 provided that separating the Goods in your Order would not significantly reduce their value.  Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you within 30 days.  Please note that if any cancelled Goods are delivered to you, you must return them to Us or arrange with Us for their collection. In either case, We will bear the cost of returning the cancelled Goods.
3. Delivery shall be deemed complete once We have delivered the Goods to the address including, where relevant, any alternative address you have provided.
4. Ownership of the Goods passes to you once We have received payment in full of all sums due (including any applicable delivery charges).
5. Responsibility for (the risk in) the Goods will pass to you when delivery is complete, as defined in sub-Clause 9.6.
6. Any refunds due under this Clause 9 will be made using the same payment method that you used when ordering the Goods.

10. Faulty, Damaged or Incorrect Goods

We warrant that the Goods, on delivery, shall be as described; be free from material defects in design, material, and workmanship; be of satisfactory quality (as defined in the Sale of Goods Act 1979); and be fit for any purpose described by Us.

If any Goods you have purchased do not comply, subject to sub-Clause 10.3 and your compliance with sub-Clauses 10.2.1 to 10.2.3, We shall, at Our option, replace them, or issue you with a full refund for the price of the affected Goods.  The following conditions shall apply:

1. You must give Us written notice of the non-compliance within a reasonable time of discovering it;
2. You must return the Goods in question to Us at Our expense (see sub-Clause 10.6 for more information); and
3. You must give Us a reasonable opportunity to examine the Goods in question.

We will not be liable for any non-compliance with the provisions of sub-Clause 10.1 of any Goods if any of the following apply:

You have made any further use of the affected Goods after giving Us written notice of the non-compliance under sub-Clause 10.2.1;

The non-compliance has arisen as a result of your failure to follow Our instructions on the correct usage, maintenance, installation, storage of the affected Goods or, where no instructions are provided, your failure to follow good trade practice with respect to the same;

The non-compliance has arisen as a direct result of any information (incorrect or otherwise) provided by you to Us;

You have made any unauthorised alterations or repairs to the affected Goods; or

The non-compliance is the result of normal wear and tear, deliberate damage, negligence, or abnormal or unsuitable working conditions.

1. The terms of this Clause 10 shall also apply to any Goods which are replaced by Us under sub-Clause 10.2.
2. Except as provided in this Clause 10, We shall have no further liability to you with respect to Goods which do not comply with sub-Clause 10.1.
3. To return Goods to Us for any reason under this Clause 10, please contact Us at info@welcometobob.com  to arrange for a collection and return.  We will be fully responsible for the costs of returning Goods under this Clause 10 and will reimburse you where appropriate.
4. Refunds (whether full or partial) under this Clause 10 will be issued within 30 days of the day on which We agree that you are entitled to the refund.
5. Any, and all refunds issued under this Clause 10 will include all delivery costs paid by you when the Goods were originally purchased.
6. Refunds under this Clause 10 will be made using the same payment method that you used when ordering the Goods.

11. Our Liability

1. Subject to sub-Clause 11.4, We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any contract between you and Us.
2. Subject to sub-Clause 11.4, Our total liability to you for all other losses arising out of or in connection with any contract between you and Us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be 100% of the total sums paid by you for the Goods under the contract in question.
3. Except to the extent expressly set out in sub-Clause 10.1, the terms implied by Sections 13 to 15 of the Sale of Goods Act 1979 and by Sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
4. Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); for fraud or fraudulent misrepresentation; for breach of the terms implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982; for defective products under the Consumer Protection Act 1987; or for any other matter in respect of which liability cannot be excluded or restricted by law.

12. Events Outside of Our Control (Force Majeure)

1. We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
2. If any event described under this Clause 12 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
3. We will inform you as soon as is reasonably possible;
4. We will take all reasonable steps to minimise the delay;
5. To the extent that We cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
6. We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
7. If the event outside of Our control continues for more than 30 days We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 45 days of the date on which the Contract is cancelled and will be made using the same payment method that you used when ordering the Goods;
8. If an event outside of Our control occurs and continues for more than 30 days and you wish to cancel the Contract as a result, you may do so in any way you wish. If you would prefer to contact Us directly to cancel, please use the following details:

Email: info@welcometobob.com providing Us with your name, address, email address, telephone number, and Order Number.  Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 30 days of the date on which the Contract is cancelled and will be made using the same payment method that you used when ordering the Goods.

13. Communication and Contact Details

1. If you wish to contact Us with general questions or complaints, you may contact Us by email at info@welcometobob.com.
2. For matters relating the Goods or your Order, please contact Us by telephone, by email, or by post as stated above.
3. For matters relating to cancellations, please contact Us by telephone, by email, or by post as stated above.

14. Complaints and Feedback

1. We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
2. All complaints are handled in accordance with Our complaints handling policy and procedure, which can be contacted via info@welcometobob.com.
3. If you wish to give Us feedback on any aspect of your dealings with Us, please contact Us By email, addressed to Customer Services Team at info@welcometobob.com.

15. How We Use Your Personal Information (Data Protection)

We will only use your personal information as set out in Our Privacy Policy, available from found in our website footer and Our Cookie Policy, available in our website footer.

16. Other Important Terms

1. We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business).  If this occurs, you will be informed by Us in writing.  Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
2. You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission. 
3. The Contract is between you and Us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
4. If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) shall be deemed severed from the remainder of these Terms of Sale.  The remainder of these Terms of Sale shall be valid and enforceable.
5. No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
6. We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them.  If you do opt to cancel, you must return any affected Goods you have already received and We will arrange for a full refund (including delivery charges) which will be paid within 30 days of your cancellation and will be made using the same payment method that you used when ordering the Goods.

17. Law and Jurisdiction

1. These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
2. Any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.